Enterprise Product Built for Scale
Prepared for Dubai Properties

ProperT AI — Enterprise Platform for Property Operations.

A unified enterprise platform for modern property operations, connecting finance, people, procurement, facilities management, communications, business intelligence enhanced with AI Agents.

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The System Map

A Preconfigured Operating Model

ProperT comes with a preconfigured operating model for property businesses, connecting property-first workflows with enterprise ERP, HRMS, facilities management, communications, business intelligence, and AI automation. It is designed to support portfolios from growing operations to large-scale 800+ unit environments without requiring teams to build the system from scratch.

ProperT · One System
01 / pillar
Agentic AI Layer
The only fully AI-supercharged PM solution, built from the Dubai AI Campus. Department-level assistants (FM triage, collections). Supports all major models without vendor lock-in. Human-in-the-loop approvals.
02 / pillar
Enterprise ERP
Built on ERPNext. Multi-entity accounting, procurement-to-pay, digital invoicing, AR/AP, and UAE VAT compliance.
03 / pillar
Enterprise HRMS
Powered by Frappe HR. Full employment lifecycle: employee master, attendance, leave, payroll, WPS, and expense claims.
04 / pillar
Unified Comms & WhatsApp
Internal messaging (Raven), task assignments. Incoming WhatsApp and email arrive inside the platform, linked to tenant and FM records.
05
Leasing & CRM
Unit master, tenant enquiries, reservations, and leasing workflows.
06
Contracts & Finance
Rent schedules, PDC register, rent invoicing, collections, security deposits.
07
Helpdesk & FM
SLA rules, work orders, vendor assignments, PPM schedules, FM dashboards.
08
Tenant Portal & Mobile Access
Tenancy visibility, payment status, maintenance request submission, document access.
09
Legal & Approvals
Contract templates, document repository, renewal notices, and approval trails.
Consolidate from fragmented tools. ProperT combines a property-first workflow, connected ERP/HR/FM/procurement, tenant mobile access, and AI automation on an open platform.
Module Depth — What’s Inside

Every Function. One Platform.

ProperT is not a single-purpose tool. Fourteen integrated modules cover every operational domain — property, people, finance, maintenance, communications, and AI.

Property & Tenancy
  • Unit & property master
  • Tenancy lifecycle & PDC register
  • Rent schedules & collections
  • Security deposit management
Leasing & CRM
  • Lead & enquiry pipeline
  • Reservation & offer letter flows
  • Leasing velocity tracking
  • Renewal & expiry workflows
Contracts & Legal
  • Contract templates & repository
  • Approval trails & e-signatures
  • Renewal notices & alerts
  • Document access control
Helpdesk & FM
  • Work order intake & triage
  • SLA rules & escalation paths
  • PPM schedules & vendor assign
  • FM dashboards & KPIs
Enterprise ERP
  • Multi-entity accounting & CoA
  • Procurement-to-pay & AP/AR
  • UAE VAT & e-invoice ready
  • Bank reconciliation & audit trail
Enterprise HRMS
  • Full employment lifecycle
  • Payroll, WPS & expense claims
  • Attendance, leave & rostering
  • Performance & training records
Unified Comms
  • Raven: channels, DMs, threads
  • WhatsApp & email inside platform
  • Conversations linked to records
  • Task assignments & follow-ups
Tenant Portal
  • Tenancy & payment visibility
  • Maintenance request submission
  • Document & invoice access
  • AI WhatsApp channel support
Vendor Portal
  • RFQ response & PO acknowledgement
  • Invoice submission & status
  • Work order visibility
  • Vendor performance tracking
Owner Reporting
  • Portfolio summary dashboard
  • P&L by property & entity
  • Collections vs schedule
  • Owner statement generation
BI & Analytics
  • Leasing velocity & vacancy rate
  • Collection rate & arrears ageing
  • FM SLA adherence & ticket KPIs
  • Finance & procurement spend
Agentic AI Layer
  • Dept-level AI assistants
  • Exception & anomaly detection
  • Human-in-the-loop approvals
  • Multi-model: GPT, Claude, Gemini
DevOps & Security
  • CI/CD pipeline & staging envs
  • RBAC & SSL/TLS hardening
  • Automated backups & DR
  • Observability & uptime alerts
Integrations
  • Banking & payment gateways
  • Ejari & government portals
  • WhatsApp BSP & SMS
  • Open REST API & webhooks
Data & Migration
  • Data audit & source mapping
  • Cleansing & validation scripts
  • Test migration & client sign-off
  • Full ownership — no lock-in
From The Press Our Work in the News

Tridz-Built Products, Making Headlines

These Gulf News features cover products built by Tridz. FirstChapter and VisaGuy are among the AI-native platforms we have designed, engineered, and launched — each earning recognition as a world-first in their category.

Platform Foundation ERPNext & Frappe

Enterprise-Grade Core. Proven at Scale.

ProperT is built on ERPNext and Frappe — the open-source enterprise stack trusted by governments, institutions, and leading companies across 5 continents. This is not experimental infrastructure; it is battle-tested at the scale of sovereign entities and multi-national operations.

🇪🇬 Egypt
Beverly Hills Egypt
Leading property-management company — residential & commercial. ERPNext for portals, invoicing, online payments, and 14 years of debt recovery and financial reconciliation.
🇦🇪 UAE
Emaar Properties
Frappe-based IoT and property infrastructure platform managing devices across Emaar’s UAE property portfolio on a single unified platform.
🇰🇼 Kuwait
ONE Facilities Management
1,100+ employees · 80 projects · 164 sites. Full FM operating system on Frappe/ERPNext covering payroll, rostering, fleet, accommodation, contracts, and geolocation.
🇸🇦 Saudi Arabia
Luxury Carts / Balubaid Group
Holy Mosque e-cart service on Frappe backend. ~10 million vehicle booking entries, 400 sign-ups per minute at peak. One of the highest-throughput Frappe deployments on record.
🇸🇦 Saudi Arabia
AMCC — Saudi Aramco Supplier
Primary drilling fluids supplier to Saudi Aramco. ERPNext for manufacturing, inventory, procurement & CRM. 98% stock accuracy, 70% faster reporting, 40% fewer manual tasks.
🇸🇦 Saudi Arabia
Abar Hail Water Company
Leading bottled-water manufacturer & distributor. ERPNext for manufacturing, fleet/logistics, inventory, and ZATCA Phase 2 compliance. 40% reduction in manual sales-cycle data entry.
🇦🇪 UAE
Manzil Healthcare
400+ people globally. Replaced Oracle + Tally + spreadsheets with ERPNext for invoicing, accounting, MIS, HR, and payroll. Full enterprise consolidation on a single platform.
🇦🇪 UAE / 🇸🇦 Saudi
Tripod MENA
Top retail fit-out company. 60,000 sq ft Dubai + 34,000 sq ft Saudi facilities. ERPNext for manufacturing, inventory, and project costing across UAE, Saudi, and UK offices.
🇦🇪 UAE
NEST — National Engineering
40+ years · 60+ staff · 400+ customers · 100+ projects. EPC/oil & gas services. ERPNext for accounting, procurement, HR, projects, and project-level P&L across multiple entities.
🇸🇦 Saudi Arabia
ProBuild General Contracting
EPC/maintenance/shutdown services. ERPNext for workforce mobilisation, accommodation, vehicle allocation, project-wise timesheets, payroll, and project costing.
🇴🇲 Oman
Alfarsi National Enterprises
ERPNext integrated directly with warehouse robotics. Sales orders trigger robotic picking, returns update inventory in real-time. Barcode flow and live stock sync across operations.
🇶🇦 Qatar / Bahrain
ICT/Telecom via stc Bahrain
Enterprise infrastructure case on AWS Bahrain multi-AZ. ERPNext for procurement, asset tracking, payroll, and financial reporting serving banking, armed forces, oil & gas, and healthcare clients.
ERPNext and Frappe are not experimental software — they are production infrastructure for enterprises at the highest scale. Beverly Hills Egypt reconciled 14 years of property finance on ERPNext. Emaar Properties deployed Frappe as property infrastructure across the UAE. ONE FM Kuwait scaled to 1,100+ employees and 164 FM sites. Luxury Carts processed 10 million booking entries at 400 sign-ups per minute on Frappe. AMCC supplies Saudi Aramco and runs manufacturing operations on ERPNext. With 250,000+ businesses across 70+ countries, this is the world’s most widely deployed open-source enterprise stack — and ProperT is purpose-built on top of it for property operations.
Commercial Framework

Program Cost Architecture

This program cost is based on the information available at this stage regarding Dubai Properties' operational scope, portfolio size, and requirements. It is not a software licence fee. Final figures will be confirmed upon SRS sign-off.

ERP + HR + Property Management Core
Implementation of PM data model, accounting, procurement, leasing workflows, FM, reporting, and compliance.
55% AED 284,000
AI Assistants & Intelligence Layer
AI workflows, prompt engineering, exception/anomaly dashboards, human-in-the-loop approvals, and governance.
20% AED 104,000
DevOps, Infrastructure & Enablement
Cloud provisioning, staging/production environments, CI/CD pipeline, security hardening, VAT setup, and SOP generation.
15% AED 78,000
Vendor, Tenant & Service Apps
Tenant portal (UX & self-service), vendor portal access, CRM pipeline configurations, and onboarding flows.
10% AED 51,000
Phase 1 Implementation Total
Open-source core: Nil mandatory platform licence costs. Spend is purely implementation and operations.
100% AED 517,000
5-Year TCO Context

The OPEX Advantage over SaaS

Proprietary SaaS models are designed for sustained cost inflation. Over a 5-year horizon, OPEX will only increase through mandatory per-unit licences and tier upgrades. ProperT breaks this cycle by delivering an owned asset with predictable, aggressively lower OPEX.

Closed SaaS (e.g. Yardi)
Escalating Operating Cost
  • Mandatory annual licence renewals that never drop in price.
  • Cost compounds with every new unit, employee, or module added.
  • AI features gated behind expensive, top-tier pricing plans.
  • Fragmented operations: paying multiple vendors for HR, Comms, and PM.
  • You rent the software; data sits on vendor infrastructure.
ProperT
Owned Enterprise Asset
  • Nil platform licence cost. Spend goes entirely into implementation and hosting.
  • Predictable OPEX: costs stabilise and drop as a percentage of revenue over 5 years.
  • Scale endlessly: add units and users without triggering new platform fees.
  • Consolidated OPEX: one system replaces disparate PM, HR, and Comms bills.
  • Full sovereign control: full ownership of the data, the stack, and the hosting environment.
Cumulative Cost Trajectory vs. Business Growth
Closed SaaS (Per-Unit/User) ProperT (Fixed Infra)
Launch +10% Units +New Users +FM Module Full Scale
Notice the divergence. Because SaaS tools charge per-unit, per-user, and per-login, the software bill scales identically with portfolio growth. ProperT breaks this link: after the initial implementation, infrastructure costs remain stable regardless of how many units, tenants, or staff are added.
Implementation Strategy

65-Working-Day Plan

A structured, predictable rollout driven by a dedicated implementation squad (Project Manager, Backend/Frontend Engineers, AI Engineer, DevOps, and Functional Consultant).

Phase 0
Mobilisation & Discovery
1 Week

Kick-off, discovery workshops, data audit, environment provisioned, and scope document signed off.

Phase 1
Core Platform Build
4 Weeks

ERPNext + ProperT core: property, tenancy, leasing, FM, HR, VAT, accounting. DevOps & CI/CD live.

Phase 2
Portals, Integrations & Data
3 Weeks

Tenant/vendor portals, CRM, API integrations (banking, WhatsApp), BI dashboards, and data migration validated.

Phase 3
AI Layer, UAT & Training
2.5 Weeks

AI assistants deployed. Full User Acceptance Testing (UAT). Admin and end-user training sessions delivered.

Go-Live
Production & Hypercare
1 Week

System goes live. Daily stabilisation check-ins. Rapid defect turnaround. Transition to Annual Warranty.

Post-Implementation Model

Warranty, Support & Infrastructure

01 / Warranty
Annual Warranty

AED 40,000/yr. Warranty covers:

  • Bug and defect resolution within agreed SLA
  • Minor configuration adjustments within original scope
  • Upgrade coordination for minor platform versions
  • Excludes new features, new modules, and out-of-scope work
02 / Support
On-Demand Expertise

Post-warranty or outside warranty scope, support is billed purely on a time-and-materials basis. No forced retainers.

  • Standard support (functional, config): AED 150/hr
  • Developer / integration resource: AED 150/hr
  • Emergency / out-of-hours: Pre-agreed coverage
  • Managed monthly retainer: Optional for predictable coverage
03 / Infrastructure
Client-Directed Hosting

Enterprises choose where the software lives to keep hosting costs transparent and avoid markup on cloud spend.

  • Preferred vendors: AWS, Azure, GCP, Hetzner, DigitalOcean, or UAE sovereign cloud options.
  • Architecture recommendations provided based on portfolio size, SLA requirements, and data residency needs.
  • Hosting costs are excluded from the program value and billed directly by the cloud vendor.
Resource Map

The Delivery Squad

A dedicated team of specialists running standard 65-working-day deployments. A named internal Project Owner is the only prerequisite for success.

Project Manager / Engagement Lead
~15 days / All phases. Programme governance and client relationship management. Runs weekly steering meetings, owns the change log, manages milestone sign-off, handles escalations, and produces the final handover pack. Single point of accountability for budget and timeline.
Functional Consultant
~40 days / Phase 0–2. Bridges business requirements and platform configuration. Leads discovery workshops, maps client processes to modules, configures accounting (CoA, fiscal year, cost centres), VAT templates, procurement-to-pay flows, HR policies, and leasing workflows. Owns UAT test case design and training.
Backend Engineer
~40 days / Phase 1–3. Owns core ERP configuration and custom development: DocType creation, server-side scripts, workflow automation, print format configuration, REST API endpoints, background job setup, and role/permission matrix. Handles data migration scripts, bulk import validation, and backend UAT fixes.
Frontend Developer
~35 days / Phase 1–3. Builds and configures all user-facing interfaces: workspace shell, tenant portal, vendor portal, owner view, and BI dashboard front-end. Responsible for responsive layout, role-based UI rendering, accessibility baseline, and front-end UAT defect resolution.
AI Engineer
~20 days / Phase 2–3. Designs and deploys the AI assistant layer: department-level assistant prompts, exception detection logic, anomaly dashboards, human-in-the-loop approval workflows, and model governance controls. Sets up consumption monitoring, prompt QA, and authors AI governance SOPs.
DevOps Engineer
~25 days / Phase 0–1. Provisions and hardens the production/staging environments: cloud infrastructure setup, Docker/VM config, SSL/TLS, firewall rules, CI/CD pipeline, automated backup schedule, DR runbook, observability stack. Produces infrastructure SOP and security hardening checklist.
Next Steps

Inputs to Finalise Implementation

The AED 517,000 program cost is based on information available at this stage for Dubai Properties. The following 8 inputs are typically required to finalise the commercial BoQ and confirm exact delivery milestones.

01
Portfolio Assumptions
Units, properties, entities, and countries — determines configuration depth and migration scope.
02
User Matrix
Internal roles + external portal users — determines access model and licence planning.
03
SLA Target
Business hours vs extended vs 24/7 — determines support model and warranty terms.
04
Hosting Preference
Cloud vendor, region, single-tenant vs multi-tenant, data residency — determines infrastructure architecture.
05
AI Policy
Model preferences, privacy posture, budget ceiling — determines AI assistant scope and consumption model.
06
Rollout Model
Big bang vs phased by business unit — determines project timeline and milestone structure.
07
Integration Scope
Which third-party systems must connect (banking, government portals) — determines middleware cost.
08
Compliance
UAE VAT, Ejari, other regulatory frameworks — determines setup and testing scope for compliance block.
Tridz Client Portfolio Across Sectors & Geographies

Some Companies We've Served

From global retailers to government authorities, financial institutions to foundations — Tridz has delivered technology for organisations at every scale.

Tridz client portfolio — First Chapter, Decathlon, GE Lighting, Furlenco, Azim Premji Foundation, US State Govt, Hamad Bin Khalifa University, Mailmodo, Zealind, Talal Market, Zest, Media One, Rehbar, The Visa Guy, Mount Judi, Aditi, Arghyam, Valtech and more
Tridz Technologies
Headquarters
DIFC, Dubai  ·  Bengaluru
Founded
13 Years in Operation
Web
tridz.com
The Builder Behind ProperT

Why Tridz

Tridz is a 13-year-old technology firm with a track record spanning startups, multinational corporations, governments, and large nonprofits. Our work has helped clients secure VC funding, go through acquisitions, and enter programmes like Y Combinator. Collaborations with Decathlon, Qatar Foundation, and Azim Premji Foundation demonstrate the range and quality of our delivery.

Our focus on AI has produced platforms like Huf.ai — AI infrastructure for business application development. We are pioneers in AI-enhanced ERP, with deep expertise in ERPNext and Frappe, including an investment grant from Frappe (the company behind ERPNext) for the development of URY — recognition that underlines our technical standing within the global Frappe ecosystem.

13+
Years delivering enterprise technology
Startups → MNCs
Clients from seed stage to global enterprise
Frappe Grant
Investment by Frappe for URY development
Y Combinator
Clients admitted to YC through our solutions
Notable Collaborations
Decathlon Qatar Foundation Azim Premji Foundation Huf.ai — AI Infra URY — Frappe Grantee Dubai AI Campus
Commercial Terms & Disclaimer

Before You Sign Anything

This document is a commercial proposal prepared for Dubai Properties, based on the information available at this stage. It is not a binding contract. A formal agreement will be prepared and executed prior to any project commencement.

01 · Indicative Proposal
This Is an Initial Draft
This proposal represents Tridz’s understanding of the scope based on information available at this stage regarding Dubai Properties. It is provided for review and discussion. Figures will be confirmed upon completion of a formal SRS. No obligations arise from this proposal for either party.
02 · SRS & Final Cost
Final Cost Follows Final Scope
A detailed SRS will be prepared and mutually agreed before commencement. The final commercial figure may increase or decrease from the indicative value in this document based on the agreed SRS.
03 · Payment Terms
Terms to Be Formalised
Milestone-linked payment schedules, invoice terms, and applicable taxes will be detailed in the formal Statement of Work or MSA. The milestone structure illustrated here is indicative and will be confirmed in writing prior to signing.
04 · Change Orders
Scope Changes Are in Writing
Any work outside the agreed SRS will be raised as a formal Change Order. No out-of-scope work commences without a written CO signed by both parties, including updated cost, timeline impact, and scope description.
05 · Client Dependencies
Timeline Is Contingent
The 65-working-day timeline requires: a signed-off scope at kick-off, a named Project Owner with ~25% availability, timely data provision, third-party system access, and prompt milestone approvals. Delays in client inputs extend delivery proportionally.
06 · Validity
Valid for 30 Calendar Days
Pricing and commercial terms are valid for 30 days from issue. After expiry, Tridz reserves the right to revise pricing to reflect updated resource availability, infrastructure costs, or scope refinements.
07 · Confidentiality
For the Recipient Only
This document is confidential and prepared exclusively for the named recipient. It may not be reproduced, distributed, or disclosed to any third party without Tridz’s prior written consent.
08 · IP & Data Ownership
Your Data Belongs to You
All client data and configurations remain the sole property of the client. The platform is open-source; the client retains full rights to the deployed instance. Custom code ownership terms will be detailed in the formal agreement.
09 · Limitation of Liability
Liability Is Capped
Tridz’s total aggregate liability shall not exceed the total fees paid under the applicable SOW. Tridz is not liable for indirect, consequential, or incidental damages except where caused by gross negligence or wilful misconduct.
10 · Governing Law
UAE Law, DIFC Jurisdiction
This proposal and any subsequent agreement shall be governed by UAE law. Disputes shall be subject to DIFC Courts, Dubai, unless an alternative jurisdiction is mutually agreed in the formal signed agreement.
Important: This document is provided for evaluation purposes only and constitutes an initial commercial proposal. No binding obligation or contract is created by receipt of this document. All figures are indicative and subject to formal agreement. Tridz Technologies reserves the right to withdraw or amend this proposal at any time prior to execution of a formal signed agreement.
The Takeaway
Don't just buy property software.
Run an enterprise.
ProperT · Tridz Technologies
[email protected] +971 50 223 1660
Vittal Mallya Road, Bangalore, India  ·  DIFC, Dubai, UAE